Shipping Policy

Thank you for shopping with us! We strive to provide prompt and reliable shipping to ensure you receive your medical scrubs as quickly as possible. Please review our shipping policy below for all the details on how we handle your orders.

1. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days from the time they are placed. Orders placed after 3 PM (EST) or on weekends and holidays will be processed the next business day.
  • Customization: If your order includes custom embroidery or special requests, please allow an additional 3-5 business days for processing.

2. Shipping Methods and Delivery Times

  • Standard Shipping: Delivery typically takes 3-7 business days, depending on your location. Standard shipping is available for all U.S. orders.
  • Expedited Shipping: For faster delivery, we offer expedited shipping options including 2-day and next-day delivery. Please select your preferred shipping method at checkout.
  • International Shipping: We offer international shipping to select countries. Delivery times vary based on destination and can take between 7-21 business days. International customers are responsible for any customs duties or taxes.

3. Shipping Costs

  • Domestic Orders: Shipping costs are calculated based on the weight and destination of your order. We offer free standard shipping on orders over $75.
  • International Orders: Shipping costs will be calculated at checkout based on the weight, size, and destination of your package.

4. Order Tracking

  • Tracking Information: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online.
  • Order Status: You can also check the status of your order by logging into your account on our website.

5. Delivery Issues

  • Missing or Lost Packages: If your package does not arrive within the expected delivery time, please contact our customer service team for assistance. We will work with the carrier to locate your package.
  • Incorrect Addresses: Please ensure that your shipping address is correct before placing your order. We are not responsible for delays or issues resulting from incorrect or incomplete addresses.

6. Returns and Exchanges

  • Return Policy: If you are not satisfied with your purchase, please refer to our Return Policy for instructions on how to return or exchange items. Note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

7. Contact Us

For any questions or concerns regarding shipping, please contact our customer service team at the Contact us page. We are here to help and ensure that you have a smooth shopping experience.

Thank you for choosing us for your medical scrub needs. We appreciate your business and look forward to serving you!